Recreating the Market by Further Developing the Value of Our Services

The Sansan Group adopted the mission of “Turning encounters into innovation.” This encompasses the strong aspirations of creating new encounters that lead to innovation, using the power of encounters to generate new ways of working and doing business, and even changing how those encounters take place.

In line with our mission, since our founding in 2007, we have been taking on the challenges of converting paper business cards into data. We have created business card digitization technology that yields 99.9% accuracy, and our namesake “Sansan” solution has grown to command an 82.8% share* in the B2B cloud-based business card management service market. Consolidated net sales for the fiscal year ended May 31, 2020, expanded to \13,362 million.

Looking back from our current standpoint, we believe we have generated new value through our efforts, and we humbly feel we created and now lead the market. However, if we move from this current situation and look ahead to the future, we recognize we are only taking up and impacting a small amount of the many business challenges and related potential. This not only concerns what is evident in the global market but even that in Japan’s domestic market.

Additionally, amid the global spread of COVID-19, effective and suitable ways of conducting social and business activities are themselves now being greatly questioned. In the years to come we may assume there will be other such viruses or similar challenges.

These will require responses in the form of business adaptation, including new work styles such as remote work, and online sales in place of the traditional face-to-face model. It seems our society will eventually need to adopt behavioral and other changes to dramatically improve productivity and efficiency.

Turning back to the mission, what can and should we do as our own calling? I believe that, now we have refined out abilities in leveraging business encounters, the answer lies in expanding into related business areas, in causing innovation to happen. In coordinating operations that extend beyond just cloud-based business card management, we will provide a broad range of solutions comprising a business platform that resolves issues businesses and professionals face. We also recognize this will demand simultaneously continuing expansion and deepening of the value of those services.

In the fiscal year ended May 31, 2020, we worked to expand the range of optional features that will increase the value of the “Sansan” platform. This included introduction of “Virtual Cards” and new businesses in the fields of billing and contracts. In the fiscal year ending May 31, 2021, we will accelerate our business development by dynamically recreating the market while seizing the value of the ever-expanding “Sansan” platform. We will thus work to maximize shareholder and corporate value over the medium to long term.

We would be grateful for shareholders’ and investors’ continued support and encouragement for the Group over the years to come. Thank you very much.

Chika Terada
Representative Director & CEO
July 2020

* Sales share of companies in the contact management services for corporations based on “Contact Management Service Market and SFA/CRM Businesses 2020” by Seed Planning, Inc. released in January 2020