Under the mission of "Turning encounters into innovation," the Group is developing services tied to solving various issues that companies and business people face, such as business card management, by using new approaches that combine "technology and data-input-based business card digitization systems" with "cloud software."
The Sansan Group operates the Sansan Business, which provides "Sansan," a B2B cloud-based business card management service that enables users to digitize business cards in order to visualize and share the networks between individuals, and the Eight Business, which operates "Eight": Your Business Card Management App that incorporates a system of social networking services and changes business cards into a business network. In addition, the DSOC (Data Strategy & Operation Center), which serves as Data Integration Division, takes on the job of digitizing business cards as both business’s shared infrastructure. The DSOC continues to pursue new technology development and improvement in data-input operations.
The Sansan and Eight Businesses that the Group provides are services used by many companies and business people and are based on a basic business need of business card management, and the data and information collected form the backbone of those services. Therefore, we believe that there is high potential for syncing with other services and databases and that all the requirements are there for a business platform. Accordingly, by increasing the value of these two businesses as a business platform, we believe they have the special characteristic of providing easy access to various business opportunities.
In the Sansan Business, the Company develops "Sansan," the B2B cloud-based business card management service, based on the concept of "Effortless organization. Seamlessly simple."
* Sales share of companies in the contact management services for corporations based on “Contact Management Service Market and SFA/CRM Businesses 2020” by Seed Planning, Inc. released in January 2020
** Average monthly churn rate over the past 12 months, which is the ratio of decrease in monthly fees associated with contract cancellations to total monthly fees from existing contracts
By using "Sansan" to solve various issues faced by companies and change the business cards with dormant potential in the company into an asset that can be used through business activities, we believe we are able to maximize the value of business "encounters."
Simply by having the user companies scan their business cards, it becomes possible to accurately digitize the business card information using data input operators, etc. of the Group and of external information processing partners and use "Business Card Management" as a basic function through the cloud-based applications. With this function, not only can individual employees manage their business cards, it also becomes possible to share Contact Data throughout the organization. Furthermore, Sansan provides a broad range of customer management tools, such as the distribution of news on personnel changes to inform people of the latest personnel information and the ability to send batch emails.
By adding various optional functions based on the business card management function, we would like to aim to improve the value as a business platform.
* OpenAPI provided to more than 50 other companies’ services, including Sales Force Automation, Customer Relationship Management, Marketing Automation
In promoting business platform development, we are providing the "Sansan Plus," which allows the users to add the services "Sansan" independently developed and the services of other companies as optional functions. For example, the users can check anti-social forces data and compliance information on "Sansan" ( "Risk Intelligence powered by Refinitiv") and contract information on "Sansan" ("Contract Management for CloudSign") simply by scanning business cards.In addition, "Sansan" possesses functions to link with external tools—such as SFA, CRM and marketing automation—by the use of Open API, etc., and functions that enable the acquisition and utilization of information from external services. We are also seeking improvements in user convenience.
The Company provides basic company-wide use plan.
The monthly usage fee is calculated by the usage fees of the optional functions, scanner rental fees, etc. being added to the license cost, which is calculated based on the number of business cards that are digitized in the user company. In addition, at the time the service is being introduced, additional paid services are provided relating to the digitization of the existing large volumes of paper-format business cards retained by the user company, activities to support introduction, etc.
In the Eight Business, the Company operates the business card application "Eight" as the new business network service that goes beyond pure business card management to incorporate a system of social networking services based on the concept of "Business Social Networking Based on Business Card Information."
* The survey on the number of active users of business card management app services in Japan's major business categories from November 2016 to November 2018 (Survey method: App Annie)
** Number of confirmed users who registered their business card to their profile after downloading the application
In the Eight Business, as a life-time application with a business card management function, we are providing "Eight" as a platform which has the largest number of users on domestic business SNS.
"Eight," like "Sansan," is a service whereby the business card information of the user and their contacts are accurately digitized simply through scanning the business cards. First, by registering their own business card, the user creates their own page, which they can use throughout their business life, and on that page, they are able to manage their profile. Next, by registering the business cards of their contacts, the user is able to make use of the business card management functions, and all the Contact Data that has been converted to cloud-based data can be accessed at any time from either a smartphone or a PC. Furthermore, when the information of a contact who is connected through the networking service changes, the most recent information will be automatically updated in the registered Contact Data, and the user will be notified of this change. Users are also able to use a messaging function for business chats, and they are able to more smoothly utilize their own personal business networks. Users can also use the service for collecting corporate information that interests them and performing job searching activities.
"Eight" provides BtoB service (paid plan for companies) and BtoC service (paid plan for individuals).
* There is a minimum advertisement placement price and also a normal advertisement menu.
** There are multiple fee settings depending on the type of event held, etc.
*** There is an additional charge when a decision to hire is made.